GoldMine is inexpensive, accessible on mobile also.
GoldMine is used by our company to keep track of things. Using this software we can manage our customer relations in a very professional …
Starting at $65 per month per user
View PricingOverview
What is GoldMine CRM (discontinued)?
GoldMine CRM was is a Customer Relationship Management (CRM) solutions for small businesses boasting at its peak over 1 millions users across verticals, a CRM solution for businesses running Windows, available for the Cloud, Mobile and on premise. The product…
Recent Reviews
Pricing
Cloud Based
$65
Cloud
per month per user
On-Premise - multi-user
$1,992
On Premise
one-time fee 3 shared users (includes 1 year of support)
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.goldmine.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $65 per month per user
Product Demos
How to track Customer Service activity with GoldMine CRM software
YouTube
Demonstration of GoldMine Web - How to access GoldMIne CRM via the Web and your Phone
YouTube
GoldMine Premium Edition Demo, Part 3 (Final)
YouTube
GoldMine Premium Edition Demo, Part 2
YouTube
GoldMine Premium Edition Demo, Part I
YouTube
Product Details
- About
- Integrations
- Tech Details
- FAQs
What is GoldMine CRM (discontinued)?
GoldMine CRM was is a Customer Relationship Management (CRM) solutions for small businesses boasting at its peak over 1 millions users across verticals, a CRM solution for businesses running Windows, available for the Cloud, Mobile and on premise. The product was acquired by Ivanti, and currently is no longer available as a standalone application.
GoldMine CRM (discontinued) Integrations
GoldMine CRM (discontinued) Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | No |
Frequently Asked Questions
GoldMine CRM was is a Customer Relationship Management (CRM) solutions for small businesses boasting at its peak over 1 millions users across verticals, a CRM solution for businesses running Windows, available for the Cloud, Mobile and on premise. The product was acquired by Ivanti, and currently is no longer available as a standalone application.
GoldMine CRM (discontinued) starts at $65.
Reviewers rate Support Rating highest, with a score of 7.8.
The most common users of GoldMine CRM (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(43)Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
March 03, 2020
GoldMine - easy to use!
GoldMine is currently being used by only the admissions department at our university. The university as a whole utilizes a different program that does not function as a Customer Relationship Management system. GoldMine allows our team to track and maintain all information with students we are recruiting and counselling as they make their decision for college. It allows us to set reminders to contact, see all contact history in one place, and see progress toward matriculation.
- History - All items related to each individual are easily accessible in one spot
- Succinct - All information pertaining to each student/client is available in one spot, or with very few clicks
- Updates - GoldMine can be set to update as often as needed, which is especially useful when information is being migrated from another system
- GoldMine itself can be a little hard to use if editing the information within the program is not enabled. This comes into play if the main information storage is another system that is migrated to GoldMine
- Third party apps or software can be complicated to be moved into GoldMine history. It is possible, but requires some upkeep and maintenance.
- GoldMine takes A LOT of expertise to set up. If set up incorrectly by a bad representative, then it can affect the overall usage of the program in significant ways. Make sure you ask the Goldmine rep several questions and get recommendations for the rep as well as the product.
- GoldMine has allowed our team of 15 to see immediately what impact we have on recruiting students - specifically we can track calls and messages
- We can communicate more effectively and with more authority to students as we can be confident of what has been done for them in the past and immediately see what items they may have outstanding, with very few clicks (if any at all)
- GoldMine allows our team to make changes to a student record in a user-friendly format and updates the record immediately. This ensures that incorrect information does not go out.
Our university still utilizes Banner, which requires us to have information stored there and migrate it to GoldMine twice per day. Banner is NOT user-friendly, but our set up makes it more robust than GoldMine. GoldMine makes information available with fewer clicks and puts it in a better format as well.
December 29, 2014
Novice GoldMine Review
Score 4 out of 10
Vetted Review
Verified User
We use GoldMine to support undergraduate recruitment at Houghton College. It serves as our CRM. It is mostly used in the admission office although select others are able to access components of it including coaches and academic support staff. It allows us to keep a record of our interactions with prospective students from the point of inquiry to enrollment.
- Customizable - can create new fields and tailor the experience to what you would like it to be (with a little experience, that is).
- Inexpensive - affordable for a small institution to use.
- Requires extensive on-campus support - while there is access to dedicated support-staff, for GoldMine to function well, you need staff both within the admission office as well as in IT to support it (rather than just relying on off-site support). Has it's advantages and disadvantages.
- Steep learning curve - to become proficient at getting GoldMine to do its "fancier" features, it requires a fair deal of learning. There is OK documentation on there in both in terms of official manuals as well as user-created resources.
- Clunky - requires a lot of hand-data entry (can use "third-party" tools like GoldBox but that also requires fairly advanced know-how to run successfully). Calling functionality is quirky; mass-emailing is buggy (does integrate with Constant Contact but only one-direction - can "download" data/feedback but not automatically upload email lists).
- Positive - Better customer service - if staff are appropriately trained in how to use it, it is helpful for knowing what kinds of communication someone has received and what information is still needed for a student to, say, complete an application.
- Negative - extensive hand data-entry/lag-time between inquiry and first lead generation.
Honestly, comparing CRMs is in my "to-do" list since stepping into this role. I have not yet had the chance to do a full market analysis of various CRM offerings. I'm sure it stacks up nicely in the price column based on a very quick survey I did on other CRM options.